[Fab] Job Posting : Support Technician Tier I - Type A Machines

[matthew bennett]

You know how everyone wants to work for a 3d printer company?  Now's your
chance!

Support Technician - Tier I

Job Title: Support Technician - Tier I

Work Days: Monday - Friday, between 9am - 6pm

Shift: Days

Shift Length: 8 Hours

Job Summary

Offering tier one support for 3D printers through Zendesk over email.
Duties include:

   -

   Answer support tickets in Zendesk : diagnose, test, and solve customer's
   3D printer issues
   -

   Use web applications for work tasks : Inventory management, Shipping
   -

   Ship replacement parts
   -

   Monitor the forums and message boards : Assist users who haven't found
   Zendesk.
   -

   Writing forum articles : Provide 3D printing recommended practices,
   tips, and techniques
   -

   Return customer support voice calls


Required qualifications

   -

   Excellent written and interpersonal communication skills.
   -

   Highly organized, able to multi-task, and demonstrate success working
   onsite in a fast paced environment.
   -

   Ability to work with people from diverse communities.
   -

   A positive attitude and terrible sense of humor.
   -

   Demonstrated ability to work autonomously and handle complex tasks.
   -

   Excellent attention to detail.
   -

   Fluency in both oral and written English



Preferred Qualifications

   -

   Experience with fused filament 3D printing and/or 3D modeling a plus
   -

   Experience with Linux working from a command line
   -

   Experience with embedded electronics - BeageleBone Black, RaspberryPi,
   Arduino
   -

   Experience with web design, forum moderation, social networking
   -

   Experience with video editing
   -

   Experience with ping-pong or skateboarding a plus
   -

   Additional written/spoken languages a plus



Qualified candidates should apply through the Type A Machines careers
website at: http://www.typeamachines.com/pages/jobs using requisition job
title Support Technician I. For questions about the position, contact
nate at typeamachines.com.
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