[Noisebridge-discuss] Ultra-lightweight issue tracker/CRM?

[Sai Emrys]

For conlang.org, we get a bunch of email for which it's unclear whose
job it is to handle it. This is, I think, true also of
press at noisebridge.net and other group contact points.

As a result, sometimes mails can go unresponded-to, or issues
unresolved / forgotten, because everyone thought someone else would do
it, or just because someone did one step and forgot to follow up.

This is conceptually extremely similar to standard issue tracking -
though in this case the issues aren't really about some app, they're
anything that might come in by email.

It seems to me that some sort of lightweight issue tracker / CRM /
shared todo list thingy would be very useful here - one would be able
to more easily see what things were closed, etc. Ideally, it'd be
mostly transparent; it would monitor the group email address,
automatically assign tickets, take most of its commands by scraping
normal email traffic.

However, all the trackers I know of are way too heavy for this
purpose, or specialized for something else (e.g. customer support in a
largish corporation; bugs relating to some set of apps; etc). I don't
want to turn off our contacts by having them deal with a full-on
ticketing system - it should be transparent to them - and I don't want
the hassle of something that has a lot of overhead.

Do any of you know an app that'd be suited to this use?

Thanks,
- Sai