[Noisebridge-discuss] My employer (E'xpression College) is looking for a helpdesk technician

[Michael Shiloh]

If you're interested, apply quickly. I'm happy to tell you more about
the job offline. Write directly or call me at (415) 425 5320.

Description copied directly from our website at
http://www.expression.edu/about_us/jobs/#helpdesk_tech






HelpDesk Technician
You’ll be helping students and faculty access Ex’pression’s computer
resources, working with PC’s, Mac’s, Linux, and a whole range of cutting
edge visual effects and audio gear.

We’re looking for someone who can work independently, loves to learn new
things, and is very tech-savvy. You’ll need to have at least some
experience in supporting computer users in a professional or educational
environment. You’ll need to know how to administer at least one OS
pretty well and be a user of at least one more. Special consideration
will be given if you know visual effects software (Maya, Photoshop,
Aftereffects, Final Cut Pro) or audio software (proTools, Logic Studio,
Reason). Special consideration will also be given to those with a strong
knowledge of Mac or PC hardware.

You will be handling lots of helpdesk tickets, so your written
communication skills are very important.

Responsibilities

Available to the user community at all times while on duty; actively
monitoring all channels for incoming user requests; pursuing solutions
to incoming problems where they fall within your abilities; routing
requests to other IT staff when appropriate and sometimes coordinating
after hours emergency response; working on IT projects under the
direction of other IT staff; providing top quality customer service with
a smile and positive attitude.

Requirements

Skilled in either Windows or Macintosh administration.
Familiar with PC or Macintosh hardware sufficient to be able to identify
and replace failed hardware components.
Have a basic understanding of computing, software, and networking.
Have excellent written and oral communication skills.
If you would like to help our students turn their passion into a
profession, please email or fax your resume, cover letter, references,
and salary requirements to: jobs at expression.edu
(please be sure HelpDesk Technician appears as the subject line.)