[Noisebridge-discuss] door "security": culture, not policy.

Naomi Most pnaomi at gmail.com
Thu Mar 21 19:07:45 UTC 2013

Yeah, I've seen that happen a couple of times. People can
annoyance-engineer their way into the space.  That's an unacceptable
social exploit.

On Thu, Mar 21, 2013 at 11:33 AM, Ari Lacenski <alacenski at gmail.com> wrote:
> I like this thought. Ironically, the buzzer, being a loud and
> easily-noticed sound, has motivated me to let people in *without*
> doing much to take on responsibility for their presence, literally to
> make the buzzing stop.
> Solution: audible yet pleasant doorbell sound?
> Ari
> On Thu, Mar 21, 2013 at 11:23 AM, Rachel McConnell <rachel at xtreme.com> wrote:
>> Is the upstairs door from the elevator room extant these days? I remember taking off a gate there a long time ago in order to move some large object through. We'd need a lock there too, but making that happen as well as for the main door probably isn't too hard.
>> -Rachel
>> On Mar 21, 2013, at 10:45, Snail <snailtsunami at gmail.com> wrote:
>>> I will give you a virtual {{hugcoin}} because this is exactly what we should do.
>>> And yet, so many people have tried to get others to do these exact
>>> same simple steps in the space to no avail. Maybe we can figure out
>>> why.
>>> Challenge: Part I
>>> Lessons in social interactions for people who don't know how to do the
>>> social stuff.
>>> A few times, I tried to greet people I didn't recognize and introduce
>>> myself and ask for their names. People would act really weird and
>>> sometimes annoyed because they were regular visitors, not strangers,
>>> and I just had no idea who they were. They were not bad people, and
>>> honestly I would be annoyed if someone tried to introduce me to the
>>> space every time I walked upstairs or asked me why I was there.
>>> The WORST thing you can say is stuff like, "Who are you? Why are you here?"
>>> The best way to phrase this is not an inquisition, but to just say,
>>> "Hi, I'm _____, are you new?", and then it's easy for people to say
>>> "No" or "yes, but I'm meeting someone here" and the ACTUALLY new
>>> people are really happy to be greeted and will usually ask you
>>> questions, instead of the other way around, which is how it should be.
>>> Just practice that sentence and everything will be O.K.
>>> Challenge: Part II
>>> How do you re-train an existing culture that was introduced to the
>>> space just by being buzzed in with no greeting.
>>> One case: the other night, one guy [who I don't know his name or
>>> really recognize him] growled at a bunch of us angrily because we were
>>> standing in sight of the door buzzer and weren't walking over to let
>>> in immediately whoever was downstairs. He hit the button and walked
>>> away, shouting at us, "You heard the buzzer!!", or somesuch statement.
>>> Maybe I should have talked him and explained that not everyone lets
>>> people in without greeting them, and that we're not obligated to do
>>> this every 5 minutes for every person, that maybe he should do this,
>>> too, instead of just yelling and hitting the button and stomping
>>> around.
>>> Maybe if I did these things I would know people's actual names instead
>>> of having to refer to them as "grumpy yelling dude #1", "grumpy
>>> yelling dude #2", etc. etc.
>>> On Wed, Mar 20, 2013 at 9:51 PM, Naomi Most <pnaomi at gmail.com> wrote:
>>>> Due to recent thefts and other unexcellent (and frankly disturbing)
>>>> issues, apparently the idea is circulating that "we" "shouldn't"
>>>> "just" "open the door".
>>>> I just had a sort of aggro conversation with some people sitting
>>>> around talking about this here at NB.  There seems to be a disconnect
>>>> for some people who are not used to acting perceptively versus
>>>> judgementally (I'm using the Myers-Briggs qualifications here).
>>>> If NB starts consensing on things that have to do with setting
>>>> Policies of any kind, heuristics that tell us how to surveil and
>>>> police ourselves, then NB is becoming a very different place, and I'm
>>>> not really interested in that.
>>>> If on the other hand we will keep on with not setting explicit
>>>> Policies (as I would expect and hope), but we still do want to start
>>>> initiating some measures of change that will create a more secure
>>>> environment, then I would suggest that Culture evolve towards the
>>>> following General Template of Door-Answering:
>>>> 0. Doorbell rings.  Like a well-trained dog, you think about opening the door.
>>>> 1. Ask yourself:  Do I know this person?  If not, do I feel like
>>>> *greeting* the person in some way?  If you don't feel you have the
>>>> social or emotional health at the moment to greet a person (and that's
>>>> totally okay), then maybe you shouldn't answer the doorbell.  You
>>>> could suggest that someone else open the door instead.
>>>> 2. If you do want to answer the doorbell, you are now "on the hook"
>>>> for greeting that person.  You are agreeing, in a way, to be that
>>>> person's Sponsor.
>>>> 3. The person comes up.  You greet them.  Ask their name, whether
>>>> they've been to NB before, if they're looking for a class, etc.
>>>> Hacker small talk.  No required information -- you are simply
>>>> humanizing Noisebridge and initiating empathy in the new person.
>>>> 4. ...Profit.  By which I mean experience a lot less crappy shit happening.
>>>> Notice that at no point do I talk about checking the person out to see
>>>> if you "like" them, or if they look shady or whatever.  That doesn't
>>>> matter.  Perfectly decent-looking human beings have been known to do
>>>> really shitty things.  And come on, how many of us *don't* look shady
>>>> at least 50% of the time.
>>>> What matters is that you make the effort to build a bridge of empathy
>>>> (however small and superficial), because studies show time and again
>>>> that this simple act of humanization reduces crimes of opportunity
>>>> (e.g. petty theft) by huge margins.
>>>> I hope it makes sense why I talk about this being Culture Not Policy.
>>>> And fortunately, the above heuristics completely obviate the need to
>>>> make snap judgement calls about anybody.
>>>> I'm not talking about laying down any laws, or designating anybody
>>>> with special privileges, or setting Policies that every individual
>>>> must follow.  Rather we are talking about the Noisebridge organization
>>>> agreeing to form new cultural Habits.
>>>> I can talk more about the behavioral psychology behind the above, but
>>>> at the moment I have a lot of ice cream to eat, so I'mma go do that.
>>>> Cheers,
>>>> Naomi
>>>> --
>>>> Naomi Theora Most
>>>> naomi at nthmost.com
>>>> +1-415-728-7490
>>>> skype: nthmost
>>>> http://twitter.com/nthmost
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>>> --
>>> -Snailssnailssnailssnailssnailssnailssnails
>>> ............. _ at y
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Naomi Theora Most
naomi at nthmost.com

skype: nthmost


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