[Noisebridge-discuss] Broadband in SF: Comcast or Sonic?

[jim]

   i'm paying $60/month for basic static IP. 
   josh's detail is gonna stick with me. that 
speakeasy got bot and gone corporate is 
discouraging. 




On Mon, 2010-12-06 at 17:13 -0800, Josh Berkus wrote:
> On 12/6/10 5:02 PM, Corey McGuire wrote:
> > huh.  I have a Speakeasy Bidness plan and I never have trouble. 
> > However, I am not in "the city".  I plan to move there, so if they suck
> > in "the city", I'd love to know why ;-)
> 
> Real throughput has declined.  More importantly, I signed up with
> Speakeasy originally because as a business premium customer ($110/month)
> I got an SLA and on a phone call to tech support got through to support
> instantly via a premium support line.
> 
> Well, over the last year, they've removed both the premium support line
> and changed the terms of the SLA: neither uptime nor bandwidth are
> really guarenteed anymore.  There's also been issues with billing where
> they've double-billed me and been very slow to straighten things out.
> Their staff have gone from being customer-friendly and helpful to being
> grumpy, hostile and disgruntled.
> 
> At this point, I'm getting the same service from them ... or less ..
> that I'd get from Sonic for $60/month.  So why should I pay Speakeasy
> $110?  It's not like they're an independant local company anymore.
>