[Noisebridge-discuss] Ultra-lightweight issue tracker/CRM?

[Asheesh Laroia]

On Fri, 29 Jan 2010, Sai Emrys wrote:

> For conlang.org, we get a bunch of email for which it's unclear whose 
> job it is to handle it. This is, I think, true also of 
> press at noisebridge.net and other group contact points.
>
> As a result, sometimes mails can go unresponded-to, or issues unresolved 
> / forgotten, because everyone thought someone else would do it, or just 
> because someone did one step and forgot to follow up.
>
> This is conceptually extremely similar to standard issue tracking - 
> though in this case the issues aren't really about some app, they're 
> anything that might come in by email.
>
> It seems to me that some sort of lightweight issue tracker / CRM / 
> shared todo list thingy would be very useful here - one would be able to 
> more easily see what things were closed, etc. Ideally, it'd be mostly 
> transparent; it would monitor the group email address, automatically 
> assign tickets, take most of its commands by scraping normal email 
> traffic.
>
> However, all the trackers I know of are way too heavy for this purpose, 
> or specialized for something else (e.g. customer support in a largish 
> corporation; bugs relating to some set of apps; etc). I don't want to 
> turn off our contacts by having them deal with a full-on ticketing 
> system - it should be transparent to them - and I don't want the hassle 
> of something that has a lot of overhead.

I like Roundup. Its email integration is quite good.

I think it would work well for non-bug usage, even though ostensibly that 
it's most usual purpose.

-- Asheesh.

-- 
Necessity hath no law.
 		-- Oliver Cromwell